To contact the City of Tulsa about your water utility call Customer Service at (918) 596-9511
The City of Tulsa offers many convenient ways to pay your monthly utility bill.
PAY YOUR WATER BILL FROM YOUR BANK ACCOUNT
You can have your monthly bill automatically withdrawn from your bank account.
PAY YOUR WATER BILL ONLINE
Access your utility account online to view information about your account and to make an online payment. Online payments are processed by ChoicePay and the fee for this service is $1.15 for a checking or savings account payment, or $2.95 for a debit or credit card payment.
PAY YOUR WATER BILL BY PHONE
Call Customer Service at (918) 596-9511 to make a payment from your checking or savings account, or with a debit or credit card. Payments by phone are processed by ChoicePay and the fee for this service is $1.15 for a checking or savings account payment, or $2.95 for a debit or credit card payment.
PAY YOUR WATER BILL BY MAIL
A return envelope is included with your utility bill. Checks and money orders are accepted through the mail. Can’t find your return envelope? Just mail your payment and remittance slip to:
Utilities Services, Tulsa, OK 74187-0002
PAY YOUR WATER BILL IN PERSON
You can pay your utility bill at the City Hall Cashier windows located on the street level of City Hall. Windows are open from 7:30 a.m. to 5 p.m. Payment can be made with cash, check, money order or credit card (Visa and Mastercard).
OTHER PAYMENT OPTIONS FOR YOUR WATER BILL
• At an American Payment System payment center. There is a $1 fee for payments at the APS centers. (See list).
CUT-OFF If your account is in danger of cut-off, you can stop it by:
• Paying the full amount of the past due portion of your bill at an authorized pay ment center, or
• Making payment arrangements. You may call 596-9511 (7:30 a.m. – 6 p.m.) or visit City Hall (7:30 a.m. – 5 p.m.) to apply for a deferred payment plan.
NOTICE: Please be aware it can take up to 10 days for your payment to post to your account if you choose to pay by mail or at an alternate unauthorized pay agency. Termination of service will occur if payment has not been posted to your account by the stated cut-off date.
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